Refund & Return Policy | MessMate
We accept returns within 30 days of delivery.
To be eligible for a return:
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Item must be unused
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Item must be clean and in original condition
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Item must be returned in original packaging
Important:
Due to sanitary and pet-safety reasons, used items cannot be returned.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Please allow 3–7 business days for the refund to appear after approval
Note:
Shipping costs are non-refundable, unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Email us within 48 hours of delivery
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Attach clear photos of the item and packaging
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Send to: contactmessmate@gmail.com
After review, we will arrange a replacement or refund at no extra cost.
Contact
For any return or refund questions, contact:
MessMate™ Support
contactmessmate@gmail.com