Shipping Policy

Orders are typically processed within 2 business days. Processing time begins after payment is confirmed and is separate from carrier transit time.

Your order will be shipped after it has been processed and payment has been confirmed. You will receive tracking information when the shipping label is created or the order ships.

Orders are generally processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

Yes, high-volume periods, product launches, or unexpected delays may extend processing time beyond the typical 2 business days.

Free standard shipping is available for eligible U.S. orders. Eligibility requirements are displayed at checkout.

Delivery time begins after the order has been processed and accepted by the carrier. Typical delivery times vary by destination and carrier service level.

Customers receive tracking information when the shipping label is created or the order ships. You will receive an email with your tracking number and a link to track your package.

Delivery estimates are not guaranteed and may change because of carrier delays, weather, holidays, or destination conditions. We do not promise an exact delivery date unless one is already displayed at checkout.

International shipping is available to supported destinations. Available countries and regions are displayed at checkout.

The customer is responsible for international shipping charges. Shipping costs are calculated and displayed at checkout.

International delivery commonly takes approximately 7–21 days after processing, but timing may vary depending on destination, customs processing, and carrier service.

Customs duties, import taxes, brokerage fees, and other destination charges are the customer's responsibility unless stated otherwise at checkout. Customs processing may delay delivery.

Customers can use the tracking link provided by email or visit the Track Your Order page on our website. You will need your order number and email address.

Tracking may take time to update after a label is created. The carrier typically scans packages at multiple points during transit, so please allow 24-48 hours for the first tracking update.

If a package is marked delivered but cannot be located, customers should check the delivery area, household members, neighbors, and contact the carrier first. If the package cannot be found, please contact MessMate customer support for assistance.

Carrier delays are outside MessMate's direct control, but customer support may assist with available tracking information. We do not guarantee reimbursement for carrier delays or missing packages before an investigation.

Customers should contact MessMate as quickly as possible after discovering an address error. Address changes are not guaranteed once an order enters processing or ships.

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.

MessMate may be unable to redirect a package after carrier acceptance. Once a package is in transit, address changes must be coordinated directly with the carrier and may not be possible.

If a package is returned to MessMate because of an incorrect or incomplete address provided by the customer, additional shipping charges will apply before the order can be reshipped.

If your package arrives damaged, please contact MessMate customer support immediately with photos of the damage and packaging. We will work with you to resolve the issue as quickly as possible.

If you receive the wrong item, please contact MessMate customer support with your order number and a description of the item received. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.

MessMate customer support typically responds to shipping issues within 1-2 business days. We are committed to resolving all shipping problems as quickly and fairly as possible.