Terms of Service

The website is operated by MessMate.

By visiting the website or purchasing from MessMate, the customer agrees to the Terms of Service. Customers should not use the website or purchase products if they do not agree to the terms.

Users are responsible for using the website lawfully and providing accurate information.

MessMate may update these terms when necessary.

MessMate offers silicone splash guards, stainless steel bowls, feeding mats, and complete feeding sets.

Product contents vary by listing and selected option. Splash-guard-only listings do not include a bowl unless clearly stated. Customers are responsible for reviewing the product title, photos, description, dimensions, and included items before purchasing.

Splash guards are intended for pet feeding use and fit most compatible bowls within the stated size range. Products are not chew toys and pets should be supervised when appropriate.

Customers are responsible for reviewing the product title, photos, description, dimensions, and included items before purchasing to ensure the correct size and fit for their needs.

An order is not guaranteed until payment is accepted and the order is confirmed.

MessMate may refuse or cancel orders believed to be suspicious, fraudulent, abusive, or in violation of these terms.

MessMate may correct pricing, inventory, description, or listing errors. If an order is canceled after payment, the customer will be notified and refunded to the original payment method.

Purchase quantities may be limited when necessary.

Orders are generally processed within 2 business days.

Customers are responsible for providing complete and accurate shipping information.

Once an order has shipped, carrier delays, weather delays, customs delays, or delivery issues may be outside MessMate's direct control. MessMate may assist with available tracking information but does not guarantee carrier delivery dates.

Review the Shipping Policy for complete details.

Eligible unused items may be returned within 30 days of delivery.

Due to sanitary and pet-safety reasons, used or opened feeding products cannot be returned.

Damaged, defective, or incorrect items should be reported promptly with the order number and clear photos.

Refunds are issued only after approval and according to the Refund & Return Policy.

MessMate products are designed for pet feeding use. Products are not chew toys and pets should be supervised when appropriate. Always follow product care instructions and use products as intended.

MessMate is not responsible for damage caused by pet chewing, misuse, or use outside the intended purpose. Customers are responsible for supervising their pets and using products appropriately.

Customers are responsible for reviewing product details, dimensions, and compatibility before purchasing. MessMate provides detailed product information to help customers make informed decisions. Unused items may be eligible for return within 30 days according to the return policy.